This Privacy Policy (“Privacy Policy” or “Notice”) outlines how Disaster Responders, including its affiliates and subsidiaries, (“Disaster Responders,” “we,” “us,” or “our”) collects, uses, maintains, and shares (collectively, “processes”) information gathered from you when you interact with us and our services. This includes your interactions with our website at www.disasterresponders.com and any affiliated platforms or websites that link to this Privacy Policy (collectively, the “Site”).
This Privacy Policy does not apply to third-party services or websites, including franchisee or partner websites, that maintain their own privacy policies. Additionally, it does not cover information collected by other third parties, such as through applications, content, or advertising that may link to or be accessible from our Site.
Disaster Responders is committed to protecting your privacy and ensuring transparency in how we handle your information as part of our disaster response and restoration services.
We collect various types of information from you, including Personal Information. “Personal Information” or “Personal Data” refers to information that identifies, relates to, describes, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. This excludes information that is publicly available, de-identified, or aggregated.
In certain cases, we may partner with vendors to offer interactive features on our Site. Your use of these features is voluntary, and any information you provide through them may be collected and retained. For example, we may offer an interactive chat service to assist you with inquiries or emergency services. If you engage with this feature, whether through a live or automated agent, the conversation may be captured and retained as a transcript for future reference. By using these features, you acknowledge that our vendors may process your information to provide services on our behalf.
The types of Personal Information we may collect, depending on the nature of your interaction with us, include but are not limited to:
The information we collect helps us to provide our disaster response services effectively, improve our Site and services, and ensure we deliver the most relevant assistance in emergency situations.
Below are the categories of Personal Information we may collect and the purposes for which we collect this information:
Category of Personal Information | Why We Collect It |
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Identifiers: Name, postal address, email address, phone number, account name, IP address, or similar identifiers |
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Commercial Information: Records of services requested, services used, or service preferences |
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Customer Records: Name, signature, address, phone number, payment details |
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General Personal Information: User-generated content, such as feedback, reviews, or communications sent to us |
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Protected Classifications: Age, military or veteran status |
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Audio, Visual, or Other Sensory Information: Call recordings, video or photos from service locations |
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Internet or Electronic Network Activity: Browsing history, device data, or social media interactions |
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Geolocation Data: Location information when you request emergency services |
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This information is essential for us to deliver prompt, effective disaster response services, improve your experience with us, and ensure the safety and security of your personal data.
We collect Personal Information from a variety of sources to provide our disaster response services and enhance your experience with us. This information is collected both directly from you and through other third-party sources, as described below:
We collect Personal Information directly from you when you:
We use tracking tools, such as cookies and web beacons, to automatically collect information about your interactions with our website or mobile app. This includes:
We may obtain information about you from trusted third parties, such as:
By using our services or interacting with our Site, you agree to the collection of information as described in this section.
We may disclose the Personal Information we collect to various recipients in order to operate efficiently and provide the best possible disaster response services. We do so in ways that are consistent with the purposes for which the information was collected, or for other purposes that are compatible with the context in which it was initially collected. These include, but are not limited to:
We disclose Personal Information to the following categories of recipients, as necessary:
When you visit our Site, we and our vendors may use cookies to collect data automatically about your visit. A cookie is a small piece of information sent to your browser by a web server, which stores details about your account, preferences, and usage of the Site. Some cookies are temporary, while others may remain on your device for a longer period.
Cookies serve various purposes, such as remembering your preferences and tracking your activity on the Site to provide a personalized experience. They also help us identify and prevent certain types of fraud.
You have control over cookies through your browser settings. Depending on the type of cookie, you can set your browser to reject cookies. For more information on managing cookies in your browser, please refer to the settings page. If we use Flash cookies, you can control them via separate settings as they cannot be managed through your regular browser settings.
We use third-party tools to analyze and understand how visitors interact with our Site, improve Site performance, and help deliver targeted advertising. These third-party services may employ cookies, pixel tags, or other tracking technologies to gather information about your use of the Site and your device. They may also combine this information with other data they collect about you from different sources.
One of the analytics tools we use is Google Analytics, which helps us track how users engage with our Site. If you wish to prevent Google Analytics from collecting information about your visit, you can download and install the Google Analytics Opt-out Browser Add-on. Please note, this Add-on does not prevent information from being sent to Disaster Responders.
While we do not have control over third-party cookies or tracking technologies, we are committed to ensuring that your privacy is respected and that you have the ability to manage your preferences.
You have several mechanisms available to limit the processing of your information as outlined in this Privacy Policy. Depending on your place of residency, you may have additional rights and choices regarding your Personal Information. Please refer to Section 9 for more details on these rights.
To opt out of receiving electronic, direct mail, or telemarketing communications from Disaster Responders or any associated brands, you can click the “unsubscribe” link in the footer of any marketing email or contact us using the details at the bottom of this notice.
To opt out of personalized or interest-based online advertising from our vendors and partners, visit http://www.aboutads.info/choices. Please note that we are not responsible for the opt-out processes provided by third parties. If you wish to control cross-app data collection for personalized ads on your mobile device, you can adjust the privacy and advertising settings directly on your device. Please consult your device manufacturer’s support resources for more information.
We implement reasonable administrative, technical, and physical safeguards to protect the confidentiality and security of your Personal Information. However, no data transmission over the Internet is fully secure. While we strive to protect your information, we do not guarantee the absolute security of any data you send to or receive from the Site.
We retain the Personal Information described in this Privacy Policy for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Typically, this means keeping information for one of the following reasons:
If the information serves multiple purposes, we will retain it until the purpose with the longest retention period expires. For more details on our retention policies, please contact us.
While we do not sell Personal Information for money, certain sharing of Personal Information for targeted or cross-context advertising may be considered “sales” or “sharing” under certain state privacy laws.
Over the past 12 months, we may have shared the following categories of Personal Information with third parties for targeted advertising purposes:
We may share this data with:
We do not knowingly sell or share Personal Information of individuals under 16 years old. You may have specific rights related to how we handle your Personal Information.
Depending on your state of residency, you may have the right to make certain requests about your Personal Information. To learn about available rights and exercise them, please submit a request via our webform or call 1-888-827-1889. You may be required to log in or provide additional information to verify your identity. If you wish, you may also authorize an agent to submit a request on your behalf, though they will still need your identity verification.
Please note that we retain information related to your requests for record-keeping purposes.
We may update this Privacy Policy from time to time. The most recent version will always be posted with an updated “Effective Date.” Any material changes will be communicated through the updated Effective Date. By using the Site after the updated Effective Date, you consent to the revised Privacy Policy.
If you have any questions regarding this Privacy Policy, please reach out to us via email at admin@disasterresponders.com or call us at: (747) 444-8797
